Last Modified: January, 2020
Children under the Age of 18
We are committed to protecting the privacy of visitors under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we learn we have collected or received personal information from a child under the age of 18 without verification or parental consent, we will delete that information. If you believe we might have any personal information from or about a child under the age of 18, please email us at email@example.com or contact us at the contact information provided below.
What information do we collect, and how do we collect it?
We may collect several types of information from and about users of our Sites, which may consist of information by which you may be personally identified (including your name, postal address, e-mail address, telephone/mobile number, billing information or any other information the Sites collect that is defined as personal or personally identifiable information under an applicable law) (collectively, “personal information”); information that is about you but does not identify you, such as your dining history/habits, reservation data and site activity/behavior; and/or information about your internet connection, the equipment you use to access the Sites and usage details. We collect the foregoing information either directly from you when you provide it to us or automatically as you navigate through the Sites. For certain services on our Sites, credit or debit card account information may be required. We may also obtain information from other sources, such as third-party websites, applications and services (each, a “Third-Party Platform”), through which you connect with our Sites and combine that with information we collect on our Sites.
We may directly ask you to provide certain of the above information on our Sites. This is obtained by any of the following means:
- Information that you provide by filling in forms on the Sites. This includes information provided at the time of registering to use the App, posting material, subscribing to our loyalty programs and/or you requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the Sites.
- Records and copies of your correspondence (including e-mail addresses and phone numbers), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through the Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Sites.
- Your search queries on the Sites.
How will we use the information you provide to us?
In addition to the uses described above, we may use the collected information to fulfill the purpose for which you’ve provided the information, to analyze and improve the content, materials and services that we make available on the Sites, to notify you of changes made to the Sites, to evaluate user needs and improve the Sites’ content, to send you promotional materials and to support our continuing efforts to offer users the information and services we think they want most. If you contact us for support or assistance, we may use collected information to provide service and support to you. We may also use the information we collect to deliver targeted advertisements to you and other visitors of our Sites. We may use the information to understand you and your preferences to enhance, personalize and customize your experience and enjoyment using our Sites, products and services, such as understanding your dining history, to make recommendations about our other restaurants you may like. By providing your mobile phone number, you expressly consent to receive text messages from us relating to our product and services at that number.
With whom do we share the information we collect?
We may share your information with our Contractors and affiliates (including our affiliated restaurant companies) in order to provide services to you and for other lawful business reasons. If all or part of Frances’ is sold, merged or otherwise transferred to another entity, we may transfer your information to such entity as part of that transaction.
We may decide from time to time to utilize a number of business and marketing partners in delivering the content, materials and services available on or through the Sites to you. We may share your information with these business and marketing partners for any lawful purpose, including to communicate with you or to fulfill your requests for our services, and to further our mission as an organization. We and our contractors may also produce reports on Site traffic or usage patterns, and similar data generated from your information, and we may share these reports with our business and marketing partners and others.
To use certain services on our Sites, such as to purchase gift cards or other products or services, we may require credit or debit card account information. By submitting your credit or debit card account information through our Sites, you expressly consent to the sharing of your information with third-party payment processors, and other third-party service providers. We share this information with our third-party payment service providers in order to process your payments. These third parties may also store your credit or debit card information, other than your CVV number, for your future use on our Sites. Your CVV number will not be stored and must be re-entered for each order.
Our Sites may allow you to connect and share your actions, comments, content and information publicly or with friends. Our Sites may also allow you to connect with us on, share on and use Third-Party Platforms, including those on which we have a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. Frances’ also does not control the privacy practices of Third-Party Platforms. Please contact those sites and services directly if you want to learn about their privacy practices.
We may disclose collected information to the proper authorities if we become subject to a subpoena or court order or if we believe that we are otherwise legally compelled or requested to disclose such information. We may also use and disclose information about you to establish or exercise our legal rights, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.
What choices do you have?
You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the products or services you request. You can review and change your personal information by logging into the Sites and visiting your account profile page. You may also send us an e-mail at firstname.lastname@example.org to request access to, correct or delete any personal information that you have provided to us. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy. If you disagree with our privacy policies, we encourage you to refrain from accessing, using or registering with our Sites.
You may opt out of receiving promotional emails from us by following the instructions in those emails. If you do opt out, we may still send you non-promotional emails, such as emails about our ongoing business relations. You may also send requests about your contact preferences or changes to your information, including requests to opt out of sharing your personal information with third parties, to our contact information below.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. In addition, most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer. If you choose to turn off location services, this could affect certain features or services of our Sites.
How Do We Protect Information Collected About You?
Location of the Site
This Site are hosted and operated in the United States. However, we and our Contractors may, in our effort to provide the Site, store collected information in the United States, or we may transfer it to, and store it within, other countries.
Those who access or use the Site from jurisdictions outside the United States do so at their own choice and risk and are solely responsible for compliance with local law. If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States or elsewhere. Please note that the level of legal protection provided in the United States or other non-European countries from which you may access our Sites may not be as stringent as that under European Union privacy standards or the privacy laws of some other countries, possibly including your home jurisdiction.
Illinois Privacy Rights
To make a request for certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, please send an e-mail to us at email@example.com or write to us at the address specified below.
Any questions? Please contact us.
Frances’ Deli and Brunchery
2552 N. Clark St.
Chicago, IL 60614